INDUSTRY · REAL ESTATE
Call handling for Real Estate
The usual problem: Enquiries going cold while you are at a showing. Samantha answers first, works out why they are calling, and gets the ones that need a person to the right one.
ON THE CALL
What happens when someone calls
How the first layer of the phone handles a call in this industry.
- Answered during a showing
- The property of interest captured
- Viewing requests taken
- Serious buyers routed to you
What you are trying to get out of it
- Respond while they are still looking
- Book showings
- Know what each caller wanted