INDUSTRY · HOME SERVICES
Call handling for Home Services
The usual problem: Calls missed while crews are on the job. Samantha answers first, works out why they are calling, and gets the ones that need a person to the right one.
ON THE CALL
What happens when someone calls
How the first layer of the phone handles a call in this industry.
- Answered while you are on a job
- The reason for the call captured
- Urgent work flagged straight away
- Booking details taken accurately
What you are trying to get out of it
- Capture every call
- Book more jobs
- Cover evenings and weekends