INDUSTRY · DENTAL
Call handling for Dental
The usual problem: A front desk that cannot answer while treating patients. Samantha answers first, works out why they are calling, and gets the ones that need a person to the right one.
ON THE CALL
What happens when someone calls
How the first layer of the phone handles a call in this industry.
- Answered while the desk is busy
- Appointment requests captured
- Common questions answered
- Clinical questions routed to staff
What you are trying to get out of it
- Fewer missed appointment calls
- Free up the front desk
- Requests taken after hours