CALL HANDLING
Configure how calls are understood and handled
Give Samantha a defined job, approved knowledge, clear limits, and rules for when a person should take over. Then rehearse it before a caller ever hears it.
WHAT IT COVERS
What you get
- Reception, scheduling, support, sales and custom call types
- A configurable greeting and business rules
- Approved knowledge, so answers stay accurate
- Authorised actions and explicit escalation rules
- Tested in simulations before go-live
- Deployed to voice or chat